Refund policy

Please review this policy before ordering. By placing an order you agree to these terms.

Return window

We accept returns on US orders only. You must request a return within 7 days of the delivery date, and the item must be shipped back within 7 days of return approval. Requests outside these windows are not accepted.

Condition requirements

  • Unworn, unwashed and unaltered, with no odor, makeup, deodorant or pet hair.
  • All original tags attached.
  • In the original clear garment bag with the SKU label.

Returns that do not meet these requirements may be refused and sent back at the customer's expense, or accepted with a 20% restocking fee.

Final sale (not returnable)

  • Bodysuits
  • Intimates and lingerie
  • Swimwear
  • Jewelry
  • Beauty products and face masks
  • Items marked "Final Sale"
  • Gift cards
  • International orders (shipped outside the US)

How to start a return

Email info@arcada.store with your order number, the items you wish to return and the reason. We will reply with return instructions and the return address. Packages sent without prior approval, or to any other address, cannot be accepted or refunded.

Return shipping

Return shipping costs are the customer's responsibility, unless we shipped the wrong item or the item arrived damaged or defective (reported within 3 days of delivery with photos). We recommend a trackable shipping method; we are not responsible for returns lost in transit.

Refunds

Refunds are issued to the original payment method within 5–7 business days after the return is received and inspected; your bank may need additional time to post it. Original shipping and handling charges are non-refundable. If an order qualified for free shipping and a return brings it below $97, the standard shipping cost may be deducted from the refund. Discounts and promotional codes are not re-issued.

Exchanges

We do not offer exchanges. Please return the item for a refund and place a new order for the size or color you want.

Cancellations

Orders can be cancelled only before they are processed. Once an order has been processed or shipped it cannot be cancelled and is subject to this return policy.

Payment disputes

If there is a problem with your order, please contact us first; we resolve most issues within 1–2 business days.

Business identity

Livostyle is the trading name of Arcada LLC, a limited liability company registered in New Mexico, USA.
Registered address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA
Email: info@arcada.store · Phone: +1 (302) 408-0028
Customer support hours: Monday–Friday, 9:00–17:00 Mountain Time