Returns & Exchanges

We want you to love what you ordered. If something isn’t right, let us know.

 

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📦 What is your return policy?

 

• We accept returns for US orders only, within 7 days from the delivery date.

• Items must be unused, unwashed, and in original condition, with tags attached.

• Final Sale items cannot be returned or exchanged.

 

Important: Currently, international orders are not eligible for returns or exchanges.

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🔁 How do I start a return?

1. Contact us at info@arcada.store with your order number and reason.

2. We’ll generate a return label for eligible US orders via Trendsi.

3. Once we receive the return and confirm condition, you’ll receive:

    

   • A refund to your original payment method, or

   • A store credit (if selected)

 

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🔄 What items are non-returnable?

• Final sale items

• Bodysuits, intimates, swimwear

• Gift cards

• Items past the 7-day return window

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⏱ When will I get my refund?

Once the returned package is received and inspected, please allow 3–5 business days to process your refund.

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🌍 International Orders

We currently do not accept returns for international orders (outside of the United States).

Please double-check size, color, and fit before ordering.

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💌 Need help?

Email us: info@arcada.store

We’re here to make it right.